I bought a used exercycle, but it was missing the meter so I contacted the company and despite my wariness, Lough walked me through the process of ordering the simple meter, which arrived promptly and works perfectly. Many, many thanks!

replacement parts arrived quickly

Great Service. Got the exact parts needed to repair my bike.

I bought my Vertical Climber in 2018 and use it about 5 times a week. I estimate that I have used it for more than a million climbing steps! It finally got to the point where the plastic bushings that slide on the round steel rods had worn so much they were causing a lot of friction that could not be fixed with more grease. I contacted the company for replacement parts. I was a little disappointed to see that the bushings were not in the repair parts list for that product. I sent them a photo of the worn out parts and asked if they could send me some. They worked through the manufacturer to get me the parts I needed (plus a tube of grease that was on the standard parts list). The parts arrived in a few days, I replaced them, and now my climber works like it did when it was new.

I contacted support about purchasing replacements for the arm pads because I'd purchased a house and the prior owners had left a stand with really worn out ones. I sent customer service the order number and they shipped them out quickly! Very easy process.

When I could not figure out how to buy a replacement pad for our Relife Tower, I emailed customer service. I received a quick reply and great help to get the part ordered that I needed. Thank you Amy!!