Relife guarantees that we will refund you the difference if you find a lower price from us within 30 days of your purchase.
Price Difference Refund Requirements:
- Valid purchase history within 30 days.
- Email us a screenshot of the lower price.
- Promotion period only.
• Discount codes are not available for this product.
• Orders of this product placed with a discount code will not be processed.
• Hope for your understanding.
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I bought a used exercycle, but it was missing the meter so I contacted the company and despite my wariness, Lough walked me through the process of ordering the simple meter, which arrived promptly and works perfectly. Many, many thanks!
I bought my Vertical Climber in 2018 and use it about 5 times a week. I estimate that I have used it for more than a million climbing steps! It finally got to the point where the plastic bushings that slide on the round steel rods had worn so much they were causing a lot of friction that could not be fixed with more grease. I contacted the company for replacement parts. I was a little disappointed to see that the bushings were not in the repair parts list for that product. I sent them a photo of the worn out parts and asked if they could send me some. They worked through the manufacturer to get me the parts I needed (plus a tube of grease that was on the standard parts list). The parts arrived in a few days, I replaced them, and now my climber works like it did when it was new.
I contacted support about purchasing replacements for the arm pads because I'd purchased a house and the prior owners had left a stand with really worn out ones. I sent customer service the order number and they shipped them out quickly! Very easy process.
When I could not figure out how to buy a replacement pad for our Relife Tower, I emailed customer service. I received a quick reply and great help to get the part ordered that I needed. Thank you Amy!!