They were very prompt with sending the replacement parts.

I contacted relife sports when I found the stationary bike that I own on their site. When I moved my bike from my garage to inside my house, a wheel cracked. This was not the original place I ordered my bike, but Amazon couldn't help with missing/broken parts. I sent their customer service team a picture of the piece that I broke...then they sent me their link for ordering parts...and within a week, I had my broken piece replaced. I am SO impressed with their customer service!

Thanks so much for taking care of gym equipment needs. God Bless you all!

The parts I needed were easy to identify and it’s the help of the support team. I was able to easily find the parts, order on the site, and receive them in time. The price of the replacement parts were fair.

Great customer service. Received my parts in 3 days.